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Critical Response Protocol

Digital Forensics &
Incident Response

We help your organization regain control, reduce uncertainty, and navigate the crisis with clarity.

When every second counts, we activate immediate containment, forensic investigation, and secure recovery to protect your critical operations with complete control and clarity.

More than incident response:
control, context, and clarity

We don't just contain the incident. We help your organization regain technical control, understand the threat context, and make clearer decisions during the most critical hours.

DFIR + CTI in Parallel

While investigating the incident, we enrich the analysis with contextual intelligence to better understand the scope, risk patterns, and potential adversary.

Preliminary Impact Estimate

Within the first few hours, we deliver an initial assessment of the potential operational and financial impact to facilitate executive decision-making.

Continuous Communication

During critical phases, we provide regular executive updates (typically every 4 hours) to maintain visibility on progress and next steps.

Defined Scope & Clarity

From the start, we help define the intervention scope, priority lines, and expected outcomes, significantly reducing uncertainty.

Severity-Based Escalation

We activate the appropriate framework based on the case: baseline response, reinforced preservation, legal/insurance coordination, or Mandiant escalation.

In moments typically filled with chaos and uncertainty, Nordstern provides something critical: a defined scope, regular communication, early impact estimation, and a clear response roadmap.

How we operate during an incident

Our response is designed to reduce uncertainty, contain the damage, and guide your organization with discipline throughout the entire process.

Phase 1

Initial Case Definition

We align priorities, initial scope, working assumptions, and expected outcomes so the investigation has clear direction from the start.

Phase 2

Containment & Investigation

We isolate compromised systems, limit propagation, and identify the initial vector, the scope of the compromise, impacted assets, and key evidence.

Phase 3

Intelligence & Communication

We run CTI in parallel when applicable and maintain consistent executive communication regarding progress, findings, risks, and next steps.

Phase 4

Recovery & Closure

We eradicate threat persistence, restore services in a controlled manner, and deliver definitive results on findings, confirmed scope, and future recommendations.

Operational recovery when it's urgent.
Investigative clarity when it's needed most.

Activation Models by Severity

Not all incidents require the same response. We activate the appropriate framework based on impact, complexity, legal exposure, and escalation needs.

Model 1

Nordstern Critical Response

Incident Manager, DFIR investigator, parallel CTI, initial containment, continuous executive communication, and preliminary impact estimate.

Model 2

Critical Response + Claim & Evidence Readiness

Baseline response plus reinforced evidence preservation, certified expert integration, and coordination with legal or cyber insurance when the case requires it.

Model 3

Critical Response + Mandiant Escalation

Baseline response with specialized escalation for highly complex or high-impact incidents.

Model 4

Full Crisis Response

Nordstern + Mandiant + reinforced evidence preservation + legal/insurance coordination for highly sensitive cyber crises.

Under attack? Act now.

Across all models, we aim to provide what is typically missing in these services: a defined scope, regular communication, and absolute clarity on the expected outcomes.

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