Keep your business running optimally 24/7
Today, monitoring centers have become a fundamental part of IT departments, as they focus on identifying events that affect the availability and security of an organization's technological assets. Keeping corporate infrastructure and applications available and protected is a fundamental part of an organization's daily operations.
The challenge of IT areas:
Monitoring areas are concerned about knowing what is happening to the components they are assigned to: infrastructure, communications, and even data center components such as air conditioning and UPS.
NOC/SOC monitoring centers are focused on alerting anomalies, events, deviations, or failures in technological components, as well as on information security. An attack or failure must be detected in a timely manner by the monitoring center so that it can be resolved or mitigated in order to maintain the integrity of the organization's operations.
The current demands placed on companies and organizations to deliver the greatest value to the market, as well as the transformation of their business models toward a 100% digital environment, require their technology departments to transform their operating models.
One of the first paradigms to transform is the way monitoring is conceived and understood. This means evolving from a reactive, component-centric approach to a proactive approach focused on the business service/process and/or product. This is the challenge of proactive monitoring.
Traditional Monitoring
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Reagent
Historical
Slow
Unreliable
Inefficient
Worthless
Obsolete
Complex
Domain focus
360 Monitoring
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Proactive
In real time
Agile
Reliable
Efficient
Of value
Innovative
Simple
Per service
Traditional monitoring center methodologies rely on dividing into specific areas to gain a detailed overview, but this methodology has significant weaknesses as it creates operational myopia. This means that each area is dedicated to solving problems within its own domain—in other words, "everyone sees their own animal," as one of our clients notes.
Our 360 Proactive Monitoring solution
The current demands of companies and organizations concerned with delivering maximum value to the market, as well as the transformation of their business models toward a 100% digital environment, require their technology departments to transform their operating model.
360° monitoring will ensure the operation of key business processes, enabling the entire monitoring center to work synergistically to deliver maximum results. This is when all areas cease to be individual and converge into a single whole, eliminating the shortcomings of a traditional monitoring center.
The path to achieving the 360 Monitoring approach
Know the value expectations of the business.
Know the gaps between what is expected and what is delivered.
Know the capabilities in technology, processes, and people of the monitoring service.
Define improvement paths to reduce capability and expectation gaps.
Establish an agile work plan for the execution of the routes.
Adopt a bimodal approach to its implementation and operation.
Establish checkpoints to evaluate the value contributed in each iteration.
Establish a new mindset in the service's operational resources.
Repeat and improve the cycle.
Innovation.
Make your business more agile and more productive
Transform, evolve, and centralize your business operations by leveraging individual capabilities and aligning efforts to create a common purpose of service.